Adeptra

Distinct from less sophisticated auto-dialer systems, Adeptra combines recorded dialog with state of the art natural language to reach out to individual customers and personally engage with them about important, time-sensitive issues.

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The company's commitment to the highest standards of data security compliance was recently re-confirmed, as Adeptra became the first Interactive Voice Messaging organization to meet both Payment Card Industry Security Standard PCI DSS v1.2 and ISO27001 standards on a global basis.

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Adeptra's suite, including Decision Engine, combines and analyzes disparate consumer-related data sets to determine whether the consumer needs to be contacted, and in what way.

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Adeptra is the global market leader in Auto-resolution™: technology that automates key call center interactions to reduce their cost and dramatically increase performance.

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Adeptra is able to make thousands of customer contacts simultaneously and achieves higher levels of portfolio penetration and produces significantly better results than human agents alone.

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Lou Venezia, CEO of Adeptra, said: We are committed to maintaining our technical and market leadership through product and partner innovation.

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It does this by combining the functionality of ValidSoft's fraud detection with Adeptra's product suite.

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Among its many customers, Adeptra is used by the majority of leading retail banks across EMEA, North America and APAC.

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The combination of ValidSoft's impressive fraud detection technology with the rich and powerful functionality of the Adeptra Decision Engine means we offer the most complete fraud management and customer communication solutions on the market.

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Adeptra, the leader in auto-resolution technologies that span the consumer lifecycle and ValidSoft, a global supplier of fraud prevention, authentication and transaction verification solutions across banking channels, have forged a commercial and technology partnership that will help retail banks to detect and prevent fraud worldwide.

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