Asurion

Nashville-based insurer Asurion Inc., which covers cellphones for loss or damage not covered by warranties, implemented a new voice on its system last year, and expanded it to other parts of its customer-service line through this summer.

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The loan market's limits have been stretched this month by the appearance of a number of large leveraged transactions, including multi-billion dollar deals by Delphi Automotive and Asurion Corp. The timing of Chrysler's deal was complicated by the process of getting consensus from the U.S. government, the Canadian government and Fiat, said the people familiar with the matter.

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"We spend a lot of time training our customer service representatives to be empathetic, but the old voice didn't embody that," said Asurion senior director Tracey Strassner.

Automated Lines' Softer Tone Joe Light 2010

Asurion of Smyrna, Tenn., is voluntary recalling 470,000 BlackBerry-branded batteries that it sent out with its refurbished BlackBerry smart phones because the batteries are counterfeit and can overheat, posing a fire and burn hazard.

Counterfeit BlackBerry batteries trigger recall 2010

The CPSC and Asurion warn that if you suspect you have one of the batteries, you should immediately stop using your BlackBerry smart phone and contact Asurion at 866-384-9175 or www.001batex.com for a replacement battery.

Counterfeit BlackBerry batteries trigger recall 2010

The CPSC and Asurion warn that if you suspect you have one of the batteries, you should immediately stop using your BlackBerry smart phone and contact Asurion at 866-384-9175 or www. 001batex.com for a replacement battery.

Counterfeit BlackBerry batteries trigger recall 2010

The Consumer Product Safety Commission recall notice says that the batteries were used across virtually all models of refurbished BlackBerry devices distributed by Asurion prior to November 1, 2009.

Counterfeit BlackBerry batteries trigger recall 2010

The Consumer Product Safety Commission recall notice says that the batteries were used across virtually all models of refurbished BlackBerry devices distributed by Asurion prior to November 1, 2009.

Counterfeit BlackBerry batteries trigger recall 2010

Asurion of Smyrna, Tenn., is voluntary recalling 470,000 BlackBerry-branded batteries that it sent out with its refurbished BlackBerry smart phones because the batteries are counterfeit and can overheat, posing a fire and burn hazard.

Counterfeit BlackBerry batteries trigger recall 2010

Asurion, one of the world's largest providers of cellphone insurance with more than 5,000 employees, has grown from an $8 million search-fund acquisition in 1995.

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