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Examples
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"We began by listening to our customers," said Courtright.
Steve Leveen: When Government and Business Get It Really Right -- Together Steve Leveen 2011
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The librarians were led by the avuncular Harry R. Courtright, Maricopa County Library District MCLD director and county librarian.
Steve Leveen: When Government and Business Get It Really Right -- Together Steve Leveen 2011
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"It's a matter of professional pride," explained Courtright.
Steve Leveen: When Government and Business Get It Really Right -- Together Steve Leveen 2011
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The librarians were led by the avuncular Harry R. Courtright, Maricopa County Library District MCLD director and county librarian.
Steve Leveen: When Government and Business Get It Really Right -- Together Steve Leveen 2011
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And just as retailers know that eye-level merchandise is what customers see and buy most, we put our focus there, said Courtright.
Steve Leveen: When Government and Business Get It Really Right -- Together Steve Leveen 2011
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When Courtright's group outfitted their Dewey-less library, they bought fixtures not from library-supply companies but from retail-supply companies.
Steve Leveen: When Government and Business Get It Really Right -- Together Steve Leveen 2011
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"When we had the chance to fit out the new Perry Branch Library in Gilbert, we decided to try to do it without Dewey, and we wanted to see how far we could rethink the whole library experience," said Courtright.
Steve Leveen: When Government and Business Get It Really Right -- Together Steve Leveen 2011
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It's a completely different attitude from the shushing librarian of the past, said Courtright.
Steve Leveen: When Government and Business Get It Really Right -- Together Steve Leveen 2011
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"It's not about how many books you have, but how desirable they are to customers," said Courtright.
Steve Leveen: When Government and Business Get It Really Right -- Together Steve Leveen 2011
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"We decided the library world had a problem," said Courtright.
Steve Leveen: When Government and Business Get It Really Right -- Together Steve Leveen 2011
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