from Wiktionary, Creative Commons Attribution/Share-Alike License

  • n. IT Infrastructure Library


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  • As the first firm ever awarded the "ITIL® Process Compliant" certification and trademark by the United Kingdom's Office of Government Commerce (OGC), BMC has provided BoCom with a set of applications through the BMC Remedy ITSM suite that align with ITIL best practices to streamline the IT process and improve efficiency.

    The Earth Times Online Newspaper

  • BMC's Business Service Management BSM approach provides the ideal strategic management platform for leveraging guidance found in all releases of ITIL, which is evidenced by the company's long history of ITIL-compliant products.

  • ITIL, which is a set of procedures for managing IT infrastructure.


  •  This is the industry of the technology of information therefore technologists abound  Process frameworks such as ITIL and COBIT are well established in this industry  ITIL >

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  • Author recommends Tech-FAQ for more information on topics such as ITIL service management and ITIL problem management.


  • Best Practice models such as ITIL, Cobit and eTOM. - Business News

  • A framework such as ITIL offers a strong starting point to improve IT management and tackle the bigger-picture issues such as staff consolidation.

    InformationWeek - All Stories And Blogs

  • Resources like The Visible Ops Handbook have already addressed two fundamental issues: (1) how to implement a process framework such as ITIL; and (2) where to start. - Virtualization Technology News and Information for Everyone

  • In many large enterprises, IT departments already have an accounting function and an auditing function that's standardized, using an international system such as ITIL or ITSMF.

    EarthWeb IT Management News & Views

  • Of course, some might say this is a solved problem - there are management frameworks and best practices galore, such as ITIL and COBIT.

    The Register


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