Zappo's

And, like Zappo's, Netflix chased the good conduct medal, winning numerous customer satisfaction awards from places like ForeSee and Fast Company.

Tom Silva: Netflix Opens a Pandora's Box Tom Silva 2011

Warby, which charges $95 for its glasses, is taking a page from online shoe retailer Zappo's playbook by letting potential buyers try on glasses at home with free shipping both ways.

New York Start-Ups Ride Tech Boom Spencer E. Ante 2011

And, like Zappo's, Netflix chased the good conduct medal, winning numerous customer satisfaction awards from places like ForeSee and Fast Company.

Tom Silva: Netflix Opens a Pandora's Box Tom Silva 2011

For example, since shoes are so fit-dependent, the online shoe store, Zappo's, offers free shipping for orders as well as returns to increase their customer base.

Kate Kelly: Shopping News: Advantage Consumer! Kate Kelly 2010

Or Tony Hsieh, CEO of Zappo's who believed deeply in delivering WOW-worthy customer service in every interaction and has built a billion dollar company in less than eight years in the process.

Roy Spence and Haley Rushing: How To Find The Thrill In Your Business 2009

I just took these back yesterday Macy's online had the best price, better than Zappo's, and *returning* things to the Macy's-that-was-Marshall-Field's doesn't violate my still-in-place boycott.

Is it time to post about shoes again? - A Dress A Day 2008

I just took these back yesterday Macy's online had the best price, better than Zappo's, and *returning* things to the Macy's-that-was-Marshall-Field's doesn't violate my still-in-place boycott.

March 2008 2008

I went to the Zappo's site and noticed that the clothing items don't include the country of origin.

In Which I Buy A Sweater (Harder Than It Sounds Dept.) - A Dress A Day 2008

I think Zappo's should get back in line with the law, and also in line with consumers like me who care about the labor conditions for the workers of the clothes they buy and the manufacturing situation in North America, and label their clothes by, at a minimum, the "US/Imported" standard.

In Which I Buy A Sweater (Harder Than It Sounds Dept.) - A Dress A Day 2008

Monro American ShoesNot available at Zappo's but there is a store locater on their site.

Two-Tone, Always Two-Tone - A Dress A Day 2007