customer-centricity

Tuition fees have risen dramatically, there is little oversight or cost control in the system (compared to a typical corporation), many professors are reluctant teachers, and in a model that celebrates anarchy (aka academic freedom), the concept of customer-centricity is largely foreign (exceptions include University of Phoenix, and it's peers).

elemental learning 2009

Tuition fees have risen dramatically, there is little oversight or cost control in the system (compared to a typical corporation), many professors are reluctant teachers, and in a model that celebrates anarchy (aka academic freedom), the concept of customer-centricity is largely foreign (exceptions include University of Phoenix, and it's peers).

16 posts from March 2009 2009

Tuition fees have risen dramatically, there is little oversight or cost control in the system (compared to a typical corporation), many professors are reluctant teachers, and in a model that celebrates anarchy (aka academic freedom), the concept of customer-centricity is largely foreign (exceptions include University of Phoenix, and it's peers).

elemental learning 2009

We argue that CCBMs have replaced costly "customer-centricity" thinking, which is frequently lauded in academic marketing literature, with "customer-compliance" business models.

Customer Satisfaction? Try Customer Compliance Edward Kasabov 2010

Years from now, when people look back on Amazon, I want them to say that we uplifted customer-centricity across the entire business world.

Your Call Is (Not That) Important to Us Emily Yellin 2009

For most firms today, customer-centricity is a necessity for survival-the only sure way to ensure the organizational resilience that will keep a company out of the jaws of commodity hell.

BusinessWeek.com -- 2010

And that illustrates the final-and most critical element-of customer-centricity: implementation.

BusinessWeek.com -- 2010

And that illustrates the final-and most critical element-of customer-centricity: implementation.

BusinessWeek.com -- 2010

"The result is a solution that ushers in a new era of affordable innovation and customer-centricity."

RSSMicro Search - Top News on RSS Feeds 2010

For most firms today, customer-centricity is a necessity for survival-the only sure way to ensure the organizational resilience that will keep a company out of the jaws of commodity hell.

BusinessWeek.com -- 2010