customer-satisfaction

Halliburton's customer-satisfaction ratings have slipped in the past year compared with those of its competitors in surveys conducted by EnergyPoint Research, an independent research firm.

Halliburton Emerges From Gulf Disaster Unscathed Ben Casselman 2011

Without revenue or other quality customer-satisfaction metrics, NGO executives and donors have no way of measuring whether employees on the ground are providing a product of value to their impoverished "customers."

The 'Business' of International Aid Jonathan Starr 2011

Last year, parent company Walt Disney Co. offered refunds to Baby Einstein DVD customers, saying it did so under a long-standing customer-satisfaction guarantee.

Hey, Baby, Who's the Puppet? Anjali Athavaley 2010

Ms. Cooksey, the store's customer-satisfaction manager, pulled the bagger aside and reminded him that under the store's new bagging guidelines, large items with handles get bags only if customers ask.

At Supervalu, Cost Cuts Are in the Bag Ilan Brat 2011

Dealers might also benefit from other carmaker-to-dealer kickbacks, such as carryover (for selling last year's models to make room for new inventory), volume bonuses (for moving a lot of cars) and customer-satisfaction bonuses (for high scores on customer surveys).

Knowing the dealer cost gives car buyers the power to drive a good deal 2010

Dealers might also benefit from other carmaker-to-dealer kickbacks, such as carryover (for selling last year's models to make room for new inventory), volume bonuses (for moving a lot of cars) and customer-satisfaction bonuses (for high scores on customer surveys).

Knowing the dealer cost gives car buyers the power to drive a good deal Jessica L. Anderson 2010

Ford recently announced it had the highest customer-satisfaction score of all major car makers in the U.S.

Auto Awards Clouded by Fees 2010

That got O'Hare a "below average" rating the the customer-satisfaction survey released today by J.D. Power and Associates, down from No. 12 in 2008.

O'Hare, Midway Airports Fall In Customer Satisfaction Scores 2010

That got O'Hare a "below average" rating the the customer-satisfaction survey released today by J.D. Power and Associates, down from No. 12 in 2008.

O'Hare, Midway Airports Fall In Customer Satisfaction Scores 2010

At the end of the year, employees receive a score of one, two or three based on how well they hit the metrics, such as customer-satisfaction scores for someone who interacts with clients or goals for the retention of top performers for a manager.

Performance Reviews by the Numbers 2010