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Examples
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London - 1st April 2010 - eKomi, Europe's leading provider of independent customer service and satisfaction feedback software, has today announced that one if its UK customers,
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For example, one issue that eKomi helped identify was the fact that e-mails to customers confirming orders were frequently getting trapped in 'Junk' email folders on customers 'PCs - so customers did not know what was happening with their orders.
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Because the feedback we get via eKomi is independent, and cannot be tampered with by the retailer, customers can have total confidence when placing an order, even if they have not heard of us before!
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The eKomi solution works by emailing customers who have purchased from a retailer's website to ask them for feedback on their shopping experience with the retailer with just three questions:
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Headquartered in Berlin, with offices in London and Cape Town, eKomi offers independent customer feedback management and supports online shops by increasing the confidence of prospects and existing customers.
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With over 3,000 retail customers, eKomi, The Feedback Company, was founded in March 2008.
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London - 1st April 2010 - eKomi, Europe's leading provider of independent customer service and satisfaction feedback software, has today announced that one if its UK customers,
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The eKomi software appears on the Mypure. co.uk website as a simple widget.
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The entire process: obtaining feedback, the editorial revision and clearance, as well as the presentation of the feedback are controlled by eKomi, so that it cannot be manipulated by the retailer.
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The eKomi software appears on the Mypure. co.uk website as a simple widget.
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