eLoyalty

Also showing relative strength are Management Services shares, up on the day by about 0.9% as a group, led by Diamond Management & Technology, trading up by about 30.7% and eLoyalty

ELoyalty Finds Favor On Miserable Monday 2010

Enterprises that require advanced voice and data technologies integrated with customer-focused business design turn to eLoyalty for consulting services, systems integration, application development, monitoring, and managed services.

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If eLoyalty figures out that a particular customer service representative is having problems, they can then train that CSR to handle certain types of callers better.

Wired Top Stories Ryan Singel 2011

Progressive Insurance also turned to eLoyalty when it started running commercials featuring a spirited customer service agent named "Flo" who tailored her pitch to all sorts of customers.

Wired Top Stories Ryan Singel 2011

Customers using eLoyalty interviewed by Wired.com gave the program high marks, although they did not volunteer to share hard data showing returns on investment.

Wired Top Stories Ryan Singel 2011

Drawing on relationships with industry leaders like Cisco Systems, eLoyalty blends their services with industry-leading hardware and software applications to deliver best-in-class solutions.

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"As a Cisco Advanced Data Center Architecture Specialized Partner, eLoyalty has made a significant investment in the training required to help customers accelerate their business growth, reduce the total cost of ownership, and extend the life of their current infrastructure by making the data center more efficient, agile and resilient," said Ralph Nimergood, vice president of data center architecture for the worldwide partner department at Cisco.

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This specialization recognizes eLoyalty as having fulfilled the training requirements and program prerequisites to sell, design and deploy comprehensive Cisco® Unified Data Center solutions.

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ABOUT eLoyalty LLC eLoyalty LLC, a wholly-owned subsidiary of TeleTech Holdings, Inc., is recognized industry-wide for 20 years of technical expertise in transforming customer management environments for a wide variety of multinational clients. eLoyalty has unparalleled experience and qualifications with on-premise multichannel contact center solutions, as well as virtual store and branch integration.

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"This specialization is another important step in eLoyalty's strategy to leverage the strength and capabilities of TeleTech to offer Cisco Contact Center solutions in the cloud," said Steve Pollema, senior vice president and general manager of eLoyalty.

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