loan-servicing

Some bankruptcy-court judges have recently criticized loan-servicing operations for sloppy recordkeeping and dehumanizing customer service.

Mortgage System Ruth Simon 2010

Mr. Stevens chided the industry for putting profit margins ahead of customer service and due process by relying on loan-servicing staffs that are stretched thin.

White House Official Says Mortgage Firms Need to Bolster Trust Nick Timiraos 2010

In June, for example, Bank of America agreed to pay $108 million to settle servicing fraud charges leveled against two loan-servicing units it had acquired when it purchased Countrywide Financial Corp.

The art of mortgage duplicity Steven E. Levingston 2010

The consequences are causing a nightmare for the loan-servicing business and borrowers.

Mortgage System Ruth Simon 2010

It was one of four recipients of a federal loan-servicing contract, expected to help cushion some of that blow, but is still grappling with a new marketplace.

Sallie Mae Keeps Student Loan Portfolio Melissa Korn 2010

Some of the suits claim loan-servicing companies that process mortgage payments ignored requests by troubled borrowers to modify the terms of their loans or violated agreements that allowed them to make reduced payments.

Marin Borrowers Unite Against Mortgage Firms Amir Efrati 2010

When Mr. Kanas wanted new software for BankUnited's loan-servicing department, he had to hire his second choice because his first was owned by Carlyle.

Secret to Bank's Comeback: A Rich Uncle Named Sam Robin Sidel 2011

In an interview, the Iowa attorney general said the 27-page document is "completely open to negotiation," though state officials won't be satisfied with minor changes in loan-servicing practices.

State Attorneys General Poised to Start Talks With Mortgage Servicers Ruth Simon 2011

In the past two weeks, three major loan-servicing companies put thousands of foreclosure sales and evictions on hold in the 23 U.S. states where foreclosures are handled by the courts.

Mortgage Investors Are Set for More Pain Robbie Whelan 2010

Bank of America services 14 million mortgages, or one out of every five in the U.S., and its loan-servicing portfolio exceeds $2.1 trillion in size.

BofA Halts Foreclosures Dan Fitzpatrick 2010