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Examples
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Avaya Aura Presence Services offers an open standards-based, native instant messaging solution providing federated presence for IBM Lotus Sametime, and IM and Presence across Microsoft®, IBM, Avaya one-X® Communicator, Avaya one-X Agent and Avaya 9600 SIP phones.
Pinoy Tech Blog - The Philippines' Longest-running Technology Blog spidey 2010
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Avaya lets you use a Web application, the one-X Portal, to search the company directory, set up phone conferences and reconfigure your options to, for example, forward calls to your mobile phone or home phone.
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The virtual nature of Avaya one-X Agent gives businesses a helpful tool for engaging customer service associates and subject matter experts based on their skills, not just their location.
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"Avaya one-X Agent enables companies to engage their best associates and employees regardless of their location" said Jorge Blanco, vice president, marketing, Contact Center Solutions,
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Avaya one-X Agent gives customer service associates, comprised of both agents and supervisors
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Avaya one-X Agent uses the Avaya Aura ™ Communication Manager platform for access to enterprise collaboration tools.
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The introduction of IP Office 6.0 includes include enhancements to Avaya one-X Portal for IP Office, the aforementioned Web-accessible desktop communications tool that allows users to manage communications from any location using a VPN and a PC/phone combination.
InformationWeek - All Stories And Blogs Benjamin Tomkins 2010
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Announced in July 2009, Avaya one-X Agent is a powerful desktop application solution designed for customer service associates to help improve the productivity and cost-efficiencies of today's increasingly virtual customer service operations.
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The Avaya one-X Deskphone Edition for 9600 Series IP Telephones improves personal productivity through its user-centric design, intuitive user interface and high-fidelity audio.
silicon.com : Editors 2010
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BASKING RIDGE, N.J. - Avaya, a global leader in enterprise communications systems, software and services, today announced that Avaya one-X® Agent received a 2009 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
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