from The American Heritage® Dictionary of the English Language, 4th Edition
- n. A system for evaluating performance, as in the delivery of services or the quality of products provided to consumers, customers, or patients.
from Wiktionary, Creative Commons Attribution/Share-Alike License
- n. A system in which the delivery of a service or the quality of a product is assessed, and compared with that required.
Sorry, no etymologies found.
“Well … Cardassian manufacturing standards fell drastically during … the last few years of the Occupation and if this hull plate was manufactured during that period and Bajoran slave workers were part of the quality assurance program then … then there’s a chance—a little, tiny, barely-worth-mentioning chance—that a manufacturing flaw like this could slip through.”