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This is a phenomenon that Astra Taylor dubbed “fauxtomation”—whereupon the logic of automation is deployed to offer companies to slash wages, hours, benefits, or entire jobs, regardless of whether the system replacing them is actually up for the task (it often isn’t)—and it often arrives hand-in-hand with shitty automation.
Why Self-Checkout Is and Has Always Been the Worst The A.V. Club 2019
scarequotes commented on the word fauxtomation
https://logicmag.io/05-the-automation-charade/
Though omnipresent, fauxtomation can sometimes be hard to discern, since by definition it aims to disguise the real character of the work in question. The Moderators, a moving 2017 documentary directed by Adrian Chen and Ciarán Cassidy and released online through the Field of Vision series, provides a rare window into the lives of individual workers who screen and censor digital content. Hundreds of thousands of people work in this field, ceaselessly staring at beheadings, scenes of rape and animal torture, and other scarring images in order to filter what appears in our social media feeds.
October 2, 2018