Reference

Online real-time chat reference services have become increasingly prevalent in many types and sizes of libraries, and, as with any other library service, it is important to evaluate the effectiveness of, and user satisfaction with, those services.1 This research reports the results and conclusions from a case study of a chat reference service intended to assess the usefulness of the 2004 revised “RUSA Guidelines for Behavioral Performance of Reference and Information Services Providers”(hereinafter referred to as “revised guidelines”).2 These were originally developed by the Reference and User Services Association (RUSA) in 1996 as behavioral guidelines to support reference staff working at a physical reference desk (hereinafter referred to as “original guidelines”).3

Stephen's Lighthouse: February 2008 Archives 2008

Online real-time chat reference services have become increasingly prevalent in many types and sizes of libraries, and, as with any other library service, it is important to evaluate the effectiveness of, and user satisfaction with, those services.1 This research reports the results and conclusions from a case study of a chat reference service intended to assess the usefulness of the 2004 revised “RUSA Guidelines for Behavioral Performance of Reference and Information Services Providers”(hereinafter referred to as “revised guidelines”).2 These were originally developed by the Reference and User Services Association (RUSA) in 1996 as behavioral guidelines to support reference staff working at a physical reference desk (hereinafter referred to as “original guidelines”).3

Stephen's Lighthouse: Improving Librarian Behaviours in Chat Reference 2008

Reference is from Fatal Attraction, a move from the eighties.

That lady be crazy, daddy. 2009

Look at the Clarity Act and the Supreme Court decision in Reference re Secession of Quebec (1998).

Matthew Yglesias » My Long-Awaited Revenge 2009

Credo Reference is now able to offer custom linking results to related subjects in EBSCOhost.

Credo Reference content expands to include EBSCO Publishing linking 2009

The first instance refers to Augustine's interpretation of a passage from the Gospel of Matthew (Matt. 13: 43) concerning resurrection after the Last Judgment. 26 The second reference discusses Augustine's description of the Trinity and knowledge. 27 The Töss author also mentions Augustine. 28 Reference is made as well to reading the Old Testament book of Job. 29

Sensual Encounters: Monastic Women and Spirituality in Medieval Germany 2008

The CSS2 Reference is probably more useful at this point than the CSS Builder – but since the builder says it is just a release candidate, as a tool it has the potential to best the reference with more bells and whistles and maybe a little special web2. 0 sauce. blog comments powered by Disqus

GeekFindr: CSS Builder and the CSS Reference : #comments 2007

The award, a plaque and US$2,500 donated by Reference Service Press, is given to the author of the most outstanding article published in Reference and User Services Quarterly (RUSQ), RUSA's quarterly journal, during the preceding two-volume years

May 2007 2007

Reference is a riot, second only to the pandemonium of circulation!

Are You Kitten Me? Tails of the Library, pt. II kittenpie 2006

Reference is Tom Marshall's book, "The Price of Exit".

Soyland, David P. 2006